If you have a package that was marked as delivered but you have not yet received it, we ask that you take the following steps:
- Check with your neighbors or front office (if applicable) to see if the package was left there.
- Reach out to your local post office or FedEx facility.
- Contact our team at email@example.com, and include your order number.
We kindly ask that you report your lost or stolen shipment within 10 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume the responsibility of the package once it is marked as delivered. Once an international shipment has been marked as “delivered,” we are no longer responsible for the particular package.
Please note: MUTTS.com is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.